Last updated March 25th, 2019
At SocketWeaver Cloud Inc. (“Company,” “we”, “us”, or “our”), we respect your privacy and are committed to protecting personally identifiable information you may provide us. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@socketweaver.com.
This privacy policy applies to all information collected through our website (such as www.socketweaver.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services”). This privacy policy explains what information may be collected through our Services, how we use this information, and under what circumstances we may disclose the information to third parties. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Services.
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
We collect personal information that you voluntarily provide to us when registering account at our developer portal, posting messages in our community forums, and obtaining information about usage of our Services in our customer support desk. The personal information that we collect depends on the context of your interactions with us and the Services. The personal information we collect can include the following:
Name and Contact Data. We collect your first and last name, email address, address, phone number, and other similar contact data.
Credentials. We collect and encrypt passwords, password hints, and similar security information used for authentication and account access.
Payment Data. We use Stripe, a third party payment processor. Your payment will be processed by Stripe, who collect, use and process your information, including payment information, in accordance with their privacy policies.
You can access their privacy policy via the following link: https://stripe.com/gb/privacy
We collect data from Stripe to process your payment if you make purchases, such as tokenized payment information, last four digits of your credit card, expiration date, and brand. Your payment instrument details are never fully revealed to us.
We collect potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our community forums blog posts.
We use the information we collect or receive:
To facilitate account creation and logon process.
To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
To fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns.
To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
To enforce our terms, conditions and policies.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
We may process or share data based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 1 year past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at support@socketweaver.com.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Log into your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Although most changes are likely to be minor, We may change our Privacy Policy from time to time, and in our sole discretion. We encourages visitors to frequently check this page for any changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), Peter Zhou, by email at peterz@socketweaver.com.
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